Stephen Foale

Professional Summary

A self-motivated and dynamic professional with a deep-rooted passion for technology and problem-solving. With expertise in various programming languages and IT infrastructures, I have successfully managed my own design agency, providing bespoke solutions to small businesses. My experience spans multiple industries—including tech, hospitality, and utilities—where I have honed skills in management, customer service, sales, and consultancy. Currently exploring AI and machine learning, I aim to incorporate these technologies into my repertoire. I seek an opportunity to fully utilize and further develop my skills in the tech industry.

Technical Skills

Programming & Web Development:

  • Ruby, JavaScript, JSON, HTML, CSS, Python, PHP, jQuery, C#, MySQL, WordPress, GitHub, React, Firebase, Google Cloud Platform, REST, APIs, Android Development, Flutter/Dart, OpenCV, bash, PowerShell.

IT Support & Hardware:

  • Installation, configuration, and support for applications (Microsoft Office Suite, Adobe Creative Suite, Windows OS/NT, Linux, etc.)

  • Remote and desktop support; hardware troubleshooting (memory upgrades, modem/processor installations, network interface cards)

  • Experience with CISCO, PBX, various VSAT systems (Iridium Certus, Inmarsat GX/FleetBroadband, NX Maritime, etc.)

  • Server virtualization using Microsoft Hyper-V and vCenter

  • Deployment and load balancing for HP 3PAR & NetApp storage solutions (JBOD/NAS/SAN/Direct)

  • Backup/restoration using Commvault and VEEAM

  • Setup and configuration across Windows, Linux, and Mac environments

Networking:

  • Business networking, server management, and network configurations (TCP/IP, VPN, LAN, WAN, NT servers, VOIP)

  • Network printer setup and logon account management

Systems Administration:

  • Administration of Azure, Windows Server (2012/2016/2022), and Windows 10/11

  • MS Exchange (2016/2019) mailbox management; Active Directory and Group Policy management

  • Virtual machine setup/management (VMware ESXi 6 + vCenter Server)

  • Scripting (PowerShell, bash) and command line operations (SSH, PuTTY, Telnet, VPN)

  • Firewall administration (including DrayTek)

Cloud Services:

  • Google Cloud, Google Workspace, AWS, and Azure

ITIL Practices:

  • Incident management, service request fulfillment, problem management, and change management

AI and Machine Learning:

  • Implementation of AI solutions in both personal and professional projects

Business & Personal Skills

Business Skills:

  • Social media management, promotion, marketing, networking, planning, management, and training

Personal Attributes:

  • Accountability, ownership, communication, teamwork, time management, problem-solving, organization, resourcefulness, creativity, intuition, and adaptability

Work Experience

Director at They.Design (Own Business) (2019 – Present)
  • Provided bespoke solutions to small businesses: designed, hosted, and maintained websites; managed email accounts, infrastructure solutions, and social media; delivered graphic design, photo, and video editing.
  • Delivered technical support including installation, configuration, updates, hardware troubleshooting, and network management.
  • Utilized virtual machines (VMs) for production, development, and testing environments.
  • Implemented AI-driven solutions to improve operational efficiency and customer engagement.

Education

MA Creative Practice – Distinction from Newcastle University (2020)

Certifications

ITIL Foundation Certificate by Simplilearn (2024) View Certificate

Hobbies & Interests

  • Passionate about continuous learning, creativity, and problem-solving.

  • Enjoy music, art, and technical projects.

  • Run a web agency for additional income and professional development.

References

Available upon request.